Subscriptions
Premium is a recurring subscription unless stated otherwise at checkout. By subscribing, you authorise us or our payment partner to charge the displayed price for each billing period (for example, monthly) until you cancel.
Cancellation
You may cancel auto-renewal through in-app subscription settings when available, or by contacting support@penzio.co.ke with the email linked to your account. Cancellation stops future charges; Premium features typically remain until the end of the current paid period.
Refunds
Except where required by applicable consumer protection law in Kenya, Uganda, or Tanzania, subscription fees are generally non-refundable once a billing period has started. We may provide a refund or credit if:
- You were charged after a timely cancellation we failed to process;
- There was a duplicate or erroneous charge;
- We discontinue Paid features you purchased for the remainder of a period without substitute benefits.
Refund requests should be sent within 14 days of the charge to support@penzio.co.ke with your account email and payment reference.
Mobile money and app stores
If you subscribe through M-Pesa, other mobile money rails, or an app store, their terms may govern disputes and refunds. We will assist in confirming subscription status with those providers where we can.
Changes
We may update pricing with notice as required by law. Continued use after a price change may constitute acceptance for the next renewal period.